"We want you to be delighted with your scarf or cap purchase, so if you're not entirely satisfied, we offer a hassle-free refund policy. Kindly reach out to our customer support team within 3 days of receiving your scarf or cap to initiate a refund request, providing your order number and reason for return. To be eligible, scarves or caps must be unused, unwashed, and in their original condition. Refunds will be credited to the original payment method, with exceptions for personalized or clearance items. Return shipping costs are the responsibility of the customer unless the item is deemed defective. For any inquiries or assistance, please don't hesitate to contact us at smtrends2024@gmail.com.